A new avenue for disgruntled SouthEastern Trains commuters to voice their complaints at the regular disruption, poor customer service and rip-off fares has arisen, perhaps you’d like to get in touch with the MD of SouthEastern Trains, Mr Charles Horton, give him a call on 0207 983 6200 or if emailing him is more your style, then drop him a message at Charles.Horton@southeasternrailway.co.uk.
But instead, you might prefer to contact the Head of Communications, Sarah Boundy, if she’s who you want to take a complaint to, then you can call her on 0207 620 5509 – both these are direct dial
numbers, obviously, some might prefer emailing her, so you have a papertrail of what you send her, if that is the case, fire your emails over to her at Sarah.Boundy@southeasternrailway.co.uk.
Of course, you might also want to call the Main switchboard and ask to speak to Vince Lucas, Frances Maynard or any of the other managers, the main switchboard is available on 0207 620 5000.
If you call Charles Horton or Sarah Boundy and get hold of their PAs, please be nice to them, it’s not their fault they work for – we believe that Charles’s PA is a lady called Lillian Connett and Sarah’s PA is Jennifer Wood.